Shipping policy
FREQUENTLY ASKED QUESTIONS
How much does domestic shipping cost?
The cost of shipping is between 16 PLN and 22 PLN.
If you choose DPD courier - the price is 22 PLN. InPost Paczkomaty - 16 PLN. Free shipping (Paczkomaty - Parcel Pickup Point) - if you buy a subscription with delivery to Paczkomaty.
How long does delivery take?
The average delivery time of an order in Poland is 5 working days. On the other hand, the delivery time for foreign shipments is an average of 8 working days.
Do you offer international shipping?
Yes, we offer shipping within the European Union and the United Kingdom. You can find a detailed price list for international shipments below.
Will the courier contact me before delivery?
Most couriers contact the customer about the parcel delivery. The contact however depends on the policy of the courier company you choose.
What if the package turns out to be damaged during shipping?
We recommend that you check (in the courier's presence) the condition of the delivered package, in particular the condition of the product inside. If you find damage to the product due to transport, you should write a damage report with the courier. The document should be drawn up in two identical copies. The protocol is necessary to carry out the Courier Service Complaint. Remember to contact us immediately by email at info@maskup.com.pl and attach the damage report and a photo of the damaged parcel to the email.
Have you accepted the package and do not have the damage protocol? Don't worry! From the day of delivery of a damaged or incomplete parcel, you still have 3 days to contact the courier company to get the damage report. Therefore, as soon as possible contact us by e-mail or call the hotline at (+48) 789 266 629.
Do you ship parcels on weekends?
We send shipments from Monday to Friday.
DELIVERY METHODS
Inpost paczkomaty (pick up point)
After selecting this method of delivery, select on the map the Parcel Pickup Point to which the order is to be delivered. We send parcels to Parcel Pickup Points every working day. Ordered goods can be picked up 24 hours a day within 7 days after the courier delivers the package to the selected Parcel Pickup Point.
Track your package here.
Courier DPD
When choosing delivery by DPD courier, you need to enter the delivery address. This service provides a one-day delivery time provided that the package is sent by 12:00 pm and allows the second attempt to deliver the order. In addition, through DPD we provide international shipments within the European Union. For more information about international shipping, please see the Foreign Shipping Price List below.
Track your package here.
DELIVERY TIME
Domestic shipment: 1 - 3 working days
The shipment takes from 1 to 2 working days after the order is placed. Once the parcel is shipped, the delivery time is 1 to 2 business days on average regardless of the selected method of delivery.
International shipment: up to 8 working days
If the order was placed on the last business day, the time for sending the package is calculated from the next business day.
DELIVERY COST
Domestic shipment: from 16 PLN to 22 PLN
International shipment: from 90 to 1200 PLN
DOMESTIC SHIPPING PRICE LIST
Courier DPD - 22 PLN
InPost Paczkomaty - 16 PLN
Free shipping (Parcel Pickup Point) - if you subscribe to a subscription with delivery to a Parcel Pickup Point.
INTERNATIONAL SHIPPING PRICE LIST
Austria - PLN 120
Belgium - PLN 120
Bulgaria - 180 PLN
Croatia - 220 PLN
Czech Republic - 100 PLN
Denmark - 120 PLN
Estonia - PLN 109.
Finland - 170 PLN
France - PLN 120
Greece - 220 PLN
Spain - 160 PLN
Netherlands - 120 PLN
Ireland - 180 PLN
Lithuania - 100 PLN
Luxembourg - 120 PLN
Latvia - PLN 109
Germany - PLN 109
Portugal - PLN 190
Romania - PLN 180
Slovakia - PLN 109
Slovenia - 150 PLN
Sweden - PLN 180
Hungary - 120 PLN
United Kingdom - 200 PLN (UPS)
Italy - 180 PLN
DAMAGE OR DEFECT OF THE SHIPMENT
In case of receipt of a damaged or incomplete parcel, the Customer has the right to file a Courier Service Complaint. For this purpose, he should photograph the damaged or incomplete package and write a damage protocol in the presence of the courier. The photos and the protocol should be immediately sent to the Seller's address: info@maskup.com.pl.
If the Customer has not received the damage protocol and has accepted a damaged or incomplete parcel, please contact the Seller within 3 days from the date of delivery.
We recommend checking the condition of the package in the presence of the courier. The parcel should not be damaged or previously opened. If you find damage to the package, you should accept the shipment and in the presence of the courier check the content of the package.
Information on the damage protocol: it is drawn up according to the model of the selected carrier, in the presence of the courier, signed by the Customer and the courier, drawn up in two copies.
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The entity responsible for the shipment of orders is Furgonetka sp. z o.o. sp. k. with its registered office in Warsaw, 8 Inżynierska Street, 03-422 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under the KRS number: 0000694708; register court where the company's documentation is kept: District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register; NIP: 1132567365; REGON: 140220084.